Owner manuals
Step-by-step setup, sailing tips, maintenance and care — read it in your language.
Support
Need a hand?
Most questions are answered below. If yours isn't, just get in touch — we read every message and reply within one working day.
Talk to us
Three ways to reach a person.
No queue, no chat-bot loop. You'll hear back from the Aquacrafts B.V. team, usually the same day.
Quick links
If you'd rather read it yourself.
Warranty
If you bought through a DinghyGo distributor, contact your distributor first. Otherwise: two years inside the EU, one year worldwide, on manufacturing defects. To file a claim directly with Aquacrafts, email info@dinghygo.com with: (1) your CIN / serial number, (2) a description of the issue, (3) photos and/or a short video, (4) date and place of purchase. Full claim conditions in our Terms & Conditions (PDF), article 16.
Start a warranty claim →Spare parts
Ropes, pumps, repair kits, oars, sail components — held by our NL distributor.
Get spare parts →Video library
Watch instead of read.
Five minutes of clear footage beats fifty pages of PDF. Find your relevant instruction video below.
Subtitles in EN / NL / FR / DE / ES — tap the YouTube ⚙️ Settings → Subtitles/CC on any clip.
0:49Step 1
Unpacking bags
1:39Step 2
Inflating
2:42Step 3
Assembling
1:32Step 4
Installing (thwart, mast step, daggerboard)
2:42Step 5a
Rigging
2:16Step 5b
Rigging jib
Orca 375 only
0:48Step 5c
Apply reef
0:43Step 6a
Preparing for launch
0:46Step 6b
Daggerboard case seal
optional
2:21Step 7a
Rigging down
1:22Step 7b
Taking down jib
Orca 375 only
1:17Step 8
De-installing and deflating
2:35Step 9
Packing up boat
1:36Step 10
Packing up sail-kit
FAQs
Frequently asked questions
Grouped by topic — scan to the section you care about, expand the question.
Ordering
Can I order without a distributor?
Yes. EU/EEA customers and Switzerland can order directly from this site. The exceptions are the UK & USA: we don't ship there directly.
Which payment methods do you accept?
iDEAL (NL), Bancontact (BE), credit card, or SEPA bank transfer. SEPA is a cheap option for customers outside NL/BE — note that we ship 1–3 working days after the funds arrive.
Can I pay in instalments?
Not at this time. We accept upfront payment in full only.
Shipping
How long does delivery take?
EU stock items: typically around 8 working days, depending on destination. An estimate for your address is shown at checkout. Non-EU: timings depend on the courier and customs clearance.
Do you ship to my country?
We ship directly to all EU countries, plus Switzerland, Norway and most other non-EU destinations — you pay any import duties locally. The United Kingdom and United States are exceptions: those orders go via our distributors Nestaway Boats (nestawayboats.com) for the UK and Sailing Awaits (sailingawaits.com) for the USA. If you're outside the EU and want a shipping quote before ordering, email info@dinghygo.com.
What about customs and duties?
Inside the EU: no customs duties — just VAT, added at checkout based on your country (except for non-NL businesses). Outside the EU: paid on import. The listed shipment Incoterms at checkout determine who pays import duties and VAT. For the UK, Nestaway Boats handles this in their territory; for the USA, Sailing Awaits handles this in theirs.
Where do you ship from?
All orders ship from our warehouse in Venray, the Netherlands.
Assembly & first use
How long does first-time setup take?
About 30 minutes with the manual. By your third time: 10–12 minutes.
Do I need any tools?
No. Everything in the bags is hand-fitted or pump-inflated.
Is there a setup video?
Yes — see manual.dinghygo.com → "Orca 280 setup" (and 325 / 375). The 3-in-1 installation & rigging overview is also on this page above.
Can I use my DinghyGo at sea?
Yes — within reasonable conditions. The Orcas are designed for inland and coastal waters in moderate conditions. We always recommend life jackets and a check of local marine forecasts.
Warranty & parts
How long is the warranty?
Two years inside the EU, one year outside, on manufacturing defects in materials and workmanship under normal use.
How do I claim?
If you bought through a distributor, contact your distributor. Otherwise email info@dinghygo.com with: your CIN / serial number, a description of the issue, photos and/or a short video, and the date and place of purchase. We reply the next working day. Full terms are in the Warranty tile above.
Where can I get spare parts?
Spare parts (replacement tubes, sails, rudders, daggerboards, masts, oars, full repair kits) are sold through our NL distributor, Friesland Watersport (frieslandwatersport.nl) — they hold the main stock.
Still stuck?
Drop us a line. We answer every message — usually the same day.